Quick Help
What Can We Help You With Today?
Whether it is a payment question, a game rule or a responsible gambling concern, td99's Help Centre has you covered.
Account Help
Questions about registration, CNIC verification, account limits and login issues. Everything you need to set up and manage your td99 account.
Payment Queries
Detailed answers on depositing in PKR, processing times, withdrawal requirements, KYC for payments and available methods familiar to Pakistani users.
Sports & Casino
How to bet on cricket, PSL, ICC tournaments and football. Rules for live casino games, slots, live dealer tables and esports markets at td99.
Bonuses Explained
Clear answers on welcome offers, wagering requirements, bonus expiry and what happens when you do not meet rollover before the bonus expires.
Responsible Gambling
How to set deposit limits, activate self-exclusion, take a cooling-off break and find support resources — all explained clearly and without barriers.
24/7 Live Support
Can't find your answer here? Our support team is available around the clock. Contact us at [email protected] — plain text, not a clickable link.
Account & Registration
To create a td99 account, click the registration link on the homepage and fill in your personal details — full name, date of birth, email address and contact number. Choose a strong password and agree to the platform's Terms & Conditions. Once submitted, you will receive an email confirmation. After verifying your email, you can log in and begin exploring td99's sports betting and casino features. Note that full access, including withdrawals, requires completing KYC identity verification.
td99 requires standard KYC documentation to verify your identity and age. Accepted documents include a valid CNIC (Computerised National Identity Card), passport or driving licence for identity verification, and a recent utility bill or bank statement (dated within 90 days) as proof of address. For payment method verification, a screenshot or statement confirming the payment account belongs to you may also be requested. Documents must be clear, unaltered and current. All KYC data is handled securely in line with td99's Privacy Policy.
No. td99 operates a strict one-account-per-person policy. Each individual is permitted to hold only a single registered account. Opening duplicate accounts — whether under the same name, the same device, the same IP address or the same payment method — is a violation of td99's Terms & Conditions. Duplicate accounts are subject to closure, and any bonuses or winnings associated with them may be forfeited. If you believe your account has been closed in error, contact support at [email protected].
td99 is strictly for adults. You must be at least 18 years of age, or the higher minimum required by the operator or the licence jurisdiction, to register and use the platform. Age verification is enforced through the KYC process — users who cannot confirm they meet the minimum age requirement will have their accounts suspended. Age eligibility alone does not determine the legality of gambling in your location. Users in Pakistan are responsible for confirming whether online gambling is permitted under applicable local law before registering.
Use the "Forgot Password" option on the td99 login page. Enter the email address associated with your account, and a password reset link will be sent to that address. Click the link within the validity window (typically 24 hours) and follow the on-screen instructions to create a new password. If you do not receive the reset email, check your spam folder. If the problem persists, contact our 24/7 support team at [email protected] for manual account assistance.
Deposits & Withdrawals
td99 displays payment method references that are familiar to Pakistani users, including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah as contextual examples. Available payment methods are listed in the cashier at the time of deposit and may change. Please check the cashier for the current list before transacting. None of the brands mentioned endorse, operate or support gambling services. Deposits must be made from a payment account registered in your own name — third-party deposits are not permitted.
Where PKR (Pakistani Rupee) is available as an account currency, amounts will be displayed and settled in PKR. Currency availability depends on your account settings and the payment methods offered at the time of your transaction. If your deposit is processed in a different currency, conversion may apply at the prevailing rate. Any currency conversion fees charged by your payment provider are your responsibility. Check the cashier for current PKR support and consult td99 support if you have questions about currency settings.
Withdrawal processing times vary depending on your chosen payment method, your KYC verification status and any active compliance or security review on your account. E-wallet methods are generally faster than bank transfers, but no specific timeline is guaranteed. To avoid delays, ensure your KYC is fully completed before requesting a withdrawal. Withdrawals will only be released to verified payment methods registered in your name. If your withdrawal is taking longer than expected, contact our support team for an update.
Yes. Both deposits and withdrawals on td99 are subject to minimum and maximum transaction limits, which vary by payment method and account tier. Current limits are displayed in the cashier at the time you initiate a transaction. td99 reserves the right to process large withdrawals in instalments. Responsible gambling deposit limits you have set on your account will override cashier maximums — your chosen limit will always take precedence over the platform default. Contact support if you need clarification on limits for a specific payment method.
A withdrawal may be delayed for several reasons: incomplete KYC verification, pending wagering requirements on active bonus funds, an ongoing security or compliance review, or a discrepancy between the withdrawal destination and the verified account details on file. td99 will communicate the reason for any hold and the steps required to resolve it. If your withdrawal has been pending longer than expected and you have not received communication, contact our support team at [email protected] for an immediate status update.
References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are provided as familiar Pakistani context only. These brands do not endorse or support gambling activity on td99 or any other platform.
Games & How to Play
td99's sports betting section covers a wide range of cricket markets, including international Pakistan fixtures, T20 tournaments, ICC events and domestic competitions such as the PSL. You can typically bet on match outcomes, top batsmen, top bowlers, total runs, winning margins and many more in-play and pre-match markets. Specific market availability depends on the event and the coverage provided at the time. td99 does not claim any affiliation with the PCB, ICC or PSL. Sports references on this platform are for informational context only.
td99 offers a broad casino library including slot games from multiple software providers, live dealer casino tables (roulette, blackjack, baccarat and game shows), video poker, table games and live casino lobbies. Slot games come with varying themes, volatility levels and RTP (return to player) percentages which are disclosed in each game's information panel. Live casino tables are hosted by real dealers streamed in real time. Game availability may vary depending on your location and account status.
Live betting allows you to place wagers on sporting events that are already in progress. Odds update in real time as the match or game develops. For cricket, this might mean betting on the outcome of a specific over, a wicket in the next delivery, or the runs scored in a power play while the match is live. Live markets can be suspended during key moments — such as before a delivery bowled in cricket. Bets submitted during a suspension are not confirmed until markets reopen. A stable internet connection is strongly recommended for live betting.
Yes, td99 includes an esports betting section covering popular competitive gaming titles. Available markets depend on current tournament schedules and may include match-winner, map handicaps and outright tournament winners for major esports events. Esports betting follows the same platform rules as traditional sports betting — markets are subject to suspension, events can be voided in accordance with td99's betting rules, and bets must meet the minimum qualifying odds where applicable. Check the esports section of the platform for current events and markets.
If a sporting event is cancelled or abandoned before a result can be determined, bets placed on that event are typically voided and stakes are returned to your account Balance as real-money funds. The same generally applies to match suspensions mid-event, depending on how much of the match was completed. Specific void rules vary by sport and market type — full betting rules are published in td99's Terms & Conditions. If you have questions about a specific event, contact support for clarification before placing a wager.
Bonuses & Promotions
td99 offers welcome promotions for new players registering and making their first deposit. The specific terms — including the offer percentage, maximum bonus amount in PKR and qualifying deposit threshold — are published on the promotions page at the time of registration. Bonus amounts illustrated on the website are examples only and are subject to change. All welcome bonuses are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn. Always read the specific promotion terms carefully before opting in to any welcome offer.
A wagering requirement (also called a rollover) specifies how many times you must bet the bonus amount — or in some cases the bonus plus deposit combined — before any bonus-related winnings become withdrawable. For example, a 30x wagering requirement on a PKR 1,000 bonus means you must place PKR 30,000 in qualifying bets before withdrawal is permitted. Not all game types contribute equally to rollover — typically slots contribute 100% while table games and live casino may contribute a lower percentage. Full rollover details are in each promotion's specific terms.
If your bonus expires before wagering requirements are met, both the bonus funds and any associated winnings derived from those bonus funds are forfeited. Only your real-money Balance (deposited funds) remains unaffected. Bonus expiry dates are clearly stated in each promotion's terms at the time of opt-in. td99 recommends noting the expiry date when you accept a bonus and ensuring you have sufficient time to realistically complete the rollover before accepting. Expired bonuses cannot be reinstated once forfeited.
In most cases, withdrawing your deposit before completing the wagering requirements attached to an active bonus will result in the bonus and any bonus-derived winnings being forfeited. Your real-money deposit can typically be withdrawn at any time, but doing so while a bonus is active will void the bonus. If you want to keep your bonus, complete the rollover first before requesting a withdrawal. If you choose to forfeit the bonus and withdraw your deposit, contact support or use the account settings to decline the active bonus before initiating your withdrawal request.
td99 takes promotional integrity seriously. Bonus abuse includes — but is not limited to — registering multiple accounts to claim the same promotion more than once, using low-risk betting strategies specifically to clear rollover without genuine risk, and coordinating with other players to exploit promotional terms. When bonus abuse is detected, td99 reserves the right to void the bonus, forfeit associated winnings and close the account. Players with a history of promotional abuse may be excluded from future promotions. If you believe your account has been flagged in error, contact support to explain your situation.
Security & Responsible Gambling
td99 uses industry-standard TLS/SSL encryption for all data transmitted between your device and the platform. Sensitive data stored on td99 systems — including passwords and identity documents — is encrypted. Access to personal data is restricted to authorised personnel on a need-to-know basis. td99 conducts regular security assessments and maintains an incident response process for data breaches. Your personal data will never be sold to third parties. Full details are in td99's Privacy Policy at /privacy-policy.
You can set deposit limits, loss limits and session time limits directly from the Responsible Gambling or Player Safety section of your account settings. Choose the limit type (daily, weekly or monthly), enter your preferred amount, and confirm. Limit reductions take effect immediately. Increases are subject to a mandatory cooling-off period to protect you from impulsive decisions. If you prefer, our support team can set or adjust limits on your behalf — contact [email protected] any time. There are no barriers to setting limits on td99.
Self-exclusion can be requested through your account's Responsible Gambling settings or by contacting our support team directly. The minimum exclusion period is six months; options extend to multiple years or permanent exclusion. Self-exclusion is applied promptly — your account will be suspended, all promotional communications will be suppressed, and any real-money Balance can be withdrawn to your verified payment method. Bonus funds are forfeited on self-exclusion. Reactivation after a minimum exclusion period requires a formal review and a mandatory waiting period. We will not make this difficult for you.
If you are concerned about your gambling, you are already taking the right step by seeking help. Start by visiting td99's Responsible Gambling page (/responsible-gambling), where all player protection tools are explained in detail. You can self-exclude, set limits or take a cooling-off break immediately through your account settings or by contacting support. For professional support, mental health and behavioural counselling services are available in Pakistan's major cities including Karachi, Lahore, Islamabad and Rawalpindi. td99's support team is available 24/7 to help you access any tool without delay.
Online gambling is broadly restricted in Pakistan under the Prevention of Gambling Act, 1977 and related legislation. td99 does not hold a licence issued by any Pakistani government authority, the Pakistan Telecommunication Authority (PTA) or the State Bank of Pakistan. This is not legal advice. Users are solely responsible for determining whether their use of td99 is lawful under applicable local law before registering or depositing. td99 recommends consulting an independent legal adviser if you are uncertain about the legal position in your jurisdiction.
td99 is strictly for adults aged 18 and above, or the higher minimum required by the operator/licence jurisdiction. Local laws in Pakistan may restrict gambling. Visit our full Responsible Gambling page for detailed guidance on all player protection tools.
If your question is not covered here, our support team is available 24/7. Contact us at [email protected] — plain text address, not a clickable link. We aim to respond to all enquiries promptly.