Our Commitment
We Take Responsible Gambling Seriously — Not Just on Paper
At td99, responsible gambling is not a policy checkbox. It is a genuine commitment to every player who uses our platform — whether they are placing a bet on Pakistan in a T20 match from Karachi, trying a live casino table from Lahore, or spinning slots from anywhere in the country.
Gambling is entertainment. It carries real financial risk and should never be approached as a source of income, a way to recover losses, or a response to stress or emotional difficulty. The tools on this page exist because we want you to stay in control and enjoy the platform safely — not because we are required to put them here.
If you feel your gambling is becoming a problem — or if someone close to you is concerned — please use the tools and resources on this page without hesitation. Our support team is available 24/7 and we will never make it difficult for you to set limits, take a break, or leave.
If you are experiencing financial stress, gambling is never the answer. Chasing losses puts you at greater risk. Please step away and seek help if you need it.
Online gambling is broadly restricted under Pakistan's Prevention of Gambling Act, 1977. Users are solely responsible for compliance with applicable local laws before using td99.
Player Protection Tools
Six Ways td99 Keeps You in Control
Every td99 account includes the following player protection tools. They can be activated at any time via account settings or by contacting our support team.
Deposit Limits
Set a cap on how much you can deposit into your td99 account per day, per week or per month. Once a limit is active, you cannot deposit beyond it during the set period. Reductions take effect immediately. Increases require a waiting period to prevent impulsive decisions.
Loss Limits
Cap the net amount you can lose over a defined period. When your cumulative losses reach the limit, further play is restricted until the period resets. Loss limits are one of the most effective tools for preventing runaway spending. Reductions apply immediately; increases require cooling-off.
Session Time Limits
Restrict how long a single gambling session lasts. When your time limit is reached, your session ends automatically. You can also enable reality-check notifications that appear at regular intervals during play, reminding you of the time elapsed and prompting you to consider whether to continue.
Cooling-Off Period
Take a short break without committing to full self-exclusion. Cooling-off periods can be set for 24 hours, 48 hours, one week or one month. During a cooling-off period, your account remains open but gambling is suspended. This gives you space to reassess without permanently closing your account.
Self-Exclusion
Request exclusion from the td99 platform for a minimum of six months, up to five years, or permanently. Self-exclusion is applied promptly across all account access points. Reactivation after a minimum exclusion period requires a formal review process and is subject to a mandatory waiting period before access is restored.
Reality Checks & Notifications
Enable pop-up notifications that appear during play to remind you how long you have been active and how much you have wagered in the current session. These checks interrupt the flow of play intentionally — giving you a moment to pause, assess your activity and decide whether to continue or stop.
Step-by-Step
How to Activate Player Protection Tools
Setting up responsible gambling tools on td99 is straightforward and can be done at any time. Here is how to get started:
Log Into Your Account
Access your td99 account using your registered credentials. All responsible gambling tools are accessible from the Account Settings panel once you are logged in.
Navigate to Responsible Gambling Settings
In your account dashboard, find the "Player Safety" or "Responsible Gambling" section. This is where all limit and exclusion tools are listed and managed.
Select the Tool You Need
Choose from deposit limits, loss limits, session time limits, cooling-off periods, reality checks or self-exclusion. Each tool has a clear description and configuration options.
Set Your Preferred Values
Enter your desired limit amount or exclusion duration. Reductions and exclusions take effect immediately. Increases to existing limits have a cooling-off period built in to protect you from impulsive decisions.
Contact Support if You Need Help
If you cannot find the settings or prefer to speak with someone, our support team is available 24/7 at [email protected] to assist with setting up any responsible gambling tool on your behalf.
Self-Exclusion Detail
Self-Exclusion — What You Need to Know
Self-exclusion is the most comprehensive protection tool available on td99. When you request self-exclusion, your account is suspended and you will not be able to log in, deposit or place bets for the duration of the exclusion period.
Exclusion periods start at a minimum of six months and can extend to multiple years or be set to permanent. td99 will process all self-exclusion requests as quickly as possible — we will not attempt to talk you out of it or delay the process.
During the exclusion period, td99 will suppress all promotional and marketing communications to your registered email address and phone number. Any real-money balance in your account at the time of self-exclusion will be processed for return to your verified payment method.
The minimum self-exclusion period on td99 is six months. After this period, reactivation requires a formal review, a mandatory waiting period and an explicit request from you.
All promotional emails, bonus offers and platform notifications are immediately suppressed when self-exclusion is activated. You will not receive gambling-related communications during your exclusion period.
Any real-money balance in your account at the point of self-exclusion can be withdrawn to your verified payment method. Bonus funds are forfeited upon self-exclusion.
Warning Signs
Recognising Problem Gambling
Problem gambling can develop gradually. It does not always look like what you might expect. Many people experiencing gambling-related harm are high-functioning in other areas of life — the issue stays hidden precisely because it feels manageable, until it isn't.
The warning signs below are not a clinical diagnosis — they are practical indicators that your relationship with gambling may have shifted from entertainment to something more concerning. If several of these apply to you, please consider using the tools on this page or seeking outside support.
Players from Karachi, Lahore, Islamabad, Rawalpindi, Multan, Faisalabad and Peshawar can contact td99 support at any time in English or Urdu to discuss their situation confidentially.
Self-Assessment
A Quick Check-In — How Is Your Gambling?
This is not a clinical diagnostic tool. It is a simple, honest set of questions to help you reflect on your relationship with gambling. If you answer "Yes" to several of these, please consider using the player protection tools above.
If you answered "Yes" to two or more questions, we encourage you to set limits or take a break from gambling. If you answered "Yes" to four or more, please contact our support team or seek external help. This tool is for personal reflection only and is not a clinical assessment.
Age Verification & Child Safety
Adults Only — 18+ or Higher Where Required
td99 is strictly an adults-only platform. Users must be at least 18 years of age, or the higher minimum required by the operator or licence jurisdiction, to register and use the Service. Age alone does not make gambling lawful — local laws in Pakistan and other jurisdictions may impose additional restrictions that supersede platform eligibility rules.
td99 enforces age verification during the KYC process. Users are required to provide government-issued identification confirming their date of birth before withdrawals are processed and before access to certain platform features is granted.
If you share a device with younger household members, we strongly recommend using device-level parental controls and keeping your td99 login credentials confidential. Never share your account details with anyone under the applicable minimum age.
All td99 users are subject to identity verification. We may request a government-issued CNIC, passport or other ID document to confirm that you meet the minimum age requirement. Accounts that fail age verification are closed and funds returned.
td99 encourages parents and guardians in Pakistan to use device-level parental control software to prevent underage users from accessing gambling websites. Several free and paid solutions are available for Android and iOS devices.
If you believe a minor has accessed or is attempting to access td99, please contact our support team immediately at [email protected]. We take child safety with the utmost seriousness and will act without delay.
Support Resources
Where to Get Help — Inside and Outside td99
You do not need to deal with gambling-related concerns alone. Here are the support options available to you.
td99 Customer Support — 24/7
Our support team is available around the clock to assist with responsible gambling tools, account limits and self-exclusion requests. We can set limits on your behalf, process a cooling-off period or initiate self-exclusion immediately upon request. Contact us at [email protected] — this is a plain-text address, not a clickable link.
Professional Counselling Services
If gambling has become a serious concern, professional counselling and therapy services are available in Pakistan's major cities including Karachi, Lahore, Islamabad, Rawalpindi and Peshawar. Mental health professionals with experience in behavioural addictions can provide support, coping strategies and structured treatment programmes. Your local hospital or mental health clinic is a good starting point.
Family and Community Support
Talking to trusted family members or close friends about gambling concerns can be an important first step. In Pakistan, community support structures — including family networks, mosque communities and trusted community leaders — can provide meaningful support for people struggling with behavioural health issues. You do not need to face this alone.
Samaritans Pakistan (Mental Health)
For those experiencing mental health distress related to gambling or financial stress, Umang Pakistan provides a helpline service offering confidential support. Their helpline operates during set hours and provides free, non-judgemental assistance. Please contact them directly for current availability. td99 lists this resource as a reference only and does not claim any affiliation.
td99 lists the above support resources as general references to assist users in finding help. Availability, contact details and services offered by third-party organisations may change. td99 does not guarantee the accuracy of information about external services and recommends verifying current details directly with those organisations. td99 has no affiliation with any third-party support provider listed here.
Playing Safely
Principles for Responsible Play at td99
Decide exactly how much you are prepared to spend before you log in. Treat that amount as an entertainment expense — not an investment. When it is gone, stop.
Never gamble with money earmarked for rent, bills, groceries or other essential expenses. Gambling should always come from what is genuinely spare.
All gambling involves the chance of loss. There is no system, strategy or amount of research that can guarantee a win. Accept this before you start.
Step away from the screen regularly. Use session time limits and reality checks to build breaks into your play naturally. Continuous play impairs judgement.
Alcohol or other substances impair your ability to make sound decisions and can significantly increase gambling spend. Avoid the platform when your judgement is impaired.
td99 is one source of entertainment among many. Maintaining other interests, social connections and activities outside gambling helps keep it in its proper place.